This policy outlines the limited warranty provided by FIXSTORY TECH LLC ("FIXSTORY," "we," "us," or "our") for repair services. By submitting your device for service, you agree to all terms stated herein.
Effective Date: January 1, 2026 · Last Updated: January 1, 2026
FIXSTORY TECH LLC provides a Limited Warranty solely on the specific parts replaced by our technicians, within the scope defined in this policy.
This warranty applies only to defects in the specific parts we replaced. Issues arising from pre-existing device conditions, manufacturer design defects, natural aging, latent internal defects, or components other than those we replaced are expressly excluded from this warranty.
📌 Important
By submitting your device for service and handing it over to us, you acknowledge that you have read, understood, and agreed to all terms and conditions of this warranty policy.
By delivering your device to FIXSTORY, you explicitly agree to the following:
FIXSTORY reserves the right to refuse service at any time, without prior notice, at our sole discretion. FIXSTORY is not liable for any damages resulting from a refusal of service. Reasons for refusal include, but are not limited to:
If service is refused after a diagnostic has been performed, a Diagnostic Fee may apply.
The following warranty periods apply to each service type. The warranty period begins on and includes the day of repair completion.
| Service Type | Warranty Period |
|---|---|
| Screen Replacement | 30 Days |
| Battery Replacement | 30 Days |
| Charging Port Repair | 30 Days |
| Camera Repair | 30 Days |
| Other Parts Replacement | 30 Days |
| Back Glass Repair | No Warranty |
| Software / Data Recovery | No Warranty |
| Liquid Damage Repair | No Warranty |
Warranty is valid only for the original customer who requested the repair and is non-transferable. Warranty service is available only if you visit us within the warranty period. No warranty service will be provided after the period has expired.
For screen replacements, we provide a one-time free replacement within 30 days only under the following conditions:
✅ Covered
❌ Not Covered
⚠️ Important: Additional Breakage During Cracked Screen Removal
When a screen is already cracked or damaged prior to repair, additional breakage or glass fragmentation may occur during the disassembly process. This is an inherent and unavoidable risk associated with removing damaged screens and does not constitute technician negligence.
By approving a repair on a cracked or damaged screen, you acknowledge and agree that:
FIXSTORY bears no responsibility for additional screen breakage that occurs during the removal of a pre-damaged screen.
📌 Note
Internal screen damage such as lines, ink bleed, or display failure is considered consumer-caused damage resulting from external impact or pressure and is excluded from warranty coverage.
For Apple devices (iPhone, iPad, etc.), Find My and Activation Lock must be disabled before drop-off. Devices received with these features active may experience repair delays or refusal of service.
Data stored on your device — including photos, contacts, apps, and documents — may be lost during the repair process due to device resets, part replacements, or technical procedures. This may be unavoidable depending on the nature of the repair.
FIXSTORY is not responsible for data loss under any circumstances arising from repair services.
It is solely the customer's responsibility to back up all data before submitting a device for repair. By submitting your device, you acknowledge the possibility of data loss and agree that FIXSTORY bears no liability, regardless of whether a backup was made.
All devices submitted for repair may contain latent internal defects not visible or detectable at the time of intake. FIXSTORY performs repairs only on issues identified at the time of acceptance. If pre-existing hidden defects manifest after the repair is completed, such issues are considered separate and unrelated to our repair work.
FIXSTORY is only responsible for the specific parts we replaced. We bear no liability for the following:
By submitting your device, you acknowledge these risks and agree not to hold FIXSTORY responsible for any issues arising after repair that are unrelated to the specific parts we replaced.
No warranty is provided for software repair or data recovery services. Software conditions are subject to constant change due to OS updates, user actions, application behavior, and other factors outside our control. FIXSTORY assumes no liability for software issues or data loss occurring after service completion.
We strive to use the same type of part originally installed during warranty repairs. However, if the original part is out of stock or unavailable, a compatible part of equivalent specification may be substituted. The customer will be notified before substitution. The substitute part may not be from the same manufacturer or of the identical grade.
Once a part has been installed, it is non-refundable under any circumstances.
In the event of a confirmed defect within the warranty period, a one-time replacement will be provided. No additional warranty coverage is extended after the replacement. Recurring issues after the replacement will be treated as a new, paid repair.
Customers must inspect their device before leaving the store at the time of pickup. Any issues must be reported to the technician immediately and on-site.
Issues reported after the customer has left the premises are considered to have occurred after the repair and FIXSTORY will not be responsible for such claims. Additionally, FIXSTORY is not responsible for the loss or damage of any accessories, cases, screen protectors, chargers, or other items submitted alongside the device. We recommend removing all accessories before drop-off.
Consumer Negligence
Damage caused by consumer negligence is unconditionally excluded from warranty coverage:
Change in Physical Condition
If the device's physical condition at the time of a warranty visit differs from the condition recorded at the time of repair (new cracks, scratches, deformation, bending, broken back glass, etc.), the warranty is immediately void. Any such changes are deemed the result of external impact or consumer fault.
Unauthorized Tampering
Other Exclusions
To the maximum extent permitted by applicable law, FIXSTORY expressly disclaims all implied warranties, including but not limited to implied warranties of merchantability and fitness for a particular purpose. The only warranty provided by FIXSTORY is the limited warranty expressly set forth in this policy. No oral statement by any employee shall expand or modify the scope of this warranty.
FIXSTORY's maximum liability shall not exceed the amount actually paid by the customer for the specific repair service in question.
Pursuant to California Commercial Code § 2719, FIXSTORY limits available remedies to repair or replacement only. Under no circumstances shall FIXSTORY be liable for:
This limitation of liability applies to the fullest extent permitted by applicable law.
To request warranty service, please follow these steps:
The final decision on warranty coverage is based solely on our technician's diagnosis. Walk-in warranty service may not be available immediately without a prior appointment. Visits after the warranty period will be treated as a paid repair.
Diagnostic fees are determined on-site by the assigned technician based on the complexity of the diagnosis, time required, and equipment needed. Simple diagnostics completed within 5 minutes are provided free of charge.
The diagnostic fee will be applied toward the repair cost if the customer proceeds with the repair. If the customer chooses not to proceed with the repair, the diagnostic fee is non-refundable.
If a customer fails to pick up their device within 30 days of being notified that the repair is complete, FIXSTORY's obligation to store the device will terminate. After an additional 30 days have elapsed, FIXSTORY may exercise a lien on the device and proceed with disposal pursuant to California Civil Code § 3051 and § 3052.
FIXSTORY bears no liability for damages resulting from the disposal of unclaimed devices.
Governing Law
This warranty policy and all disputes arising from it shall be governed by and construed in accordance with the laws of the State of California. However, the arbitration clause below shall be governed by the Federal Arbitration Act (FAA), 9 U.S.C. § 1 et seq., which shall take precedence over California state law.
Exclusive Jurisdiction & Venue
For disputes not resolved through arbitration, exclusive jurisdiction and venue shall lie in the courts of Los Angeles County, California. Both parties expressly consent to this jurisdiction and waive any right to bring claims in any other forum.
Mandatory Pre-Dispute Notice
Before initiating any legal or arbitration proceeding, the disputing party must provide written notice to the other party describing the nature of the dispute and allow 30 days to attempt resolution through good-faith negotiation. Proceedings initiated without completing this step shall be deemed procedurally defective.
Binding Individual Arbitration (FAA Governed)
If good-faith negotiation fails, the dispute shall be resolved through binding arbitration under the JAMS Consumer Arbitration Rules or rules of an arbitration body designated by FIXSTORY, conducted in Los Angeles County. The arbitrator's decision shall be final and binding. Each party shall bear its own attorney's fees and costs.
⚖️ Legal Basis
By specifying FAA governance, the risk of California courts invalidating the arbitration clause is minimized. (AT&T Mobility LLC v. Concepcion, 563 U.S. 333 (2011))
Class Action & Representative Action Waiver
Customer expressly and irrevocably waives any right to bring a class action, class arbitration, representative action, or Private Attorney General Act (PAGA) claim against FIXSTORY. All claims must be brought on an individual basis only.
⚖️ Legal Basis
PAGA waiver is applied in accordance with Viking River Cruises v. Moriana (2022), routing individual PAGA claims to arbitration and barring collective PAGA claims.
Shortened Limitations Period
Pursuant to California Code of Civil Procedure § 360.5, all claims against FIXSTORY must be filed within 90 days of the date the cause of action accrues. Claims not filed within this period are permanently barred.
Attorney's Fees
If FIXSTORY prevails in any arbitration or litigation, FIXSTORY may seek recovery of all reasonable attorney's fees, arbitration costs, and litigation expenses pursuant to California Code of Civil Procedure § 1021.5. This applies equally where the customer's claim is found to be without merit.
Frivolous Claims
If a customer initiates legal proceedings regarding matters expressly excluded under this policy, causing FIXSTORY to incur defense costs, the customer shall be liable for all reasonable legal expenses incurred by FIXSTORY in defending against such claims.
Severability
If any provision of this policy is found to be invalid or unenforceable by a court or arbitrator, the remaining provisions shall continue in full force. Any invalid provision shall be modified to the minimum extent necessary to make it enforceable.
Entire Agreement
This warranty policy constitutes the entire agreement between FIXSTORY and the customer with respect to repair services and supersedes all prior oral or written representations, statements, and agreements. No oral statement by any employee shall modify this policy or expand warranty coverage.
FIXSTORY reserves the right to modify this warranty policy at any time without prior notice. Updated policies take effect immediately upon posting to our website and do not apply retroactively to services already rendered. It is the customer's responsibility to review the current policy before submitting a device for repair. Continued use of our services after any change constitutes acceptance of the updated policy.
⚠️ Legal Notice
This policy has been drafted based on California law and the Federal Arbitration Act (FAA) to provide maximum protection for FIXSTORY. Key provisions including the arbitration clause, class action waiver, PAGA waiver, shortened limitations period, and liability cap are designed to serve as critical legal defenses in the event of a dispute. We strongly recommend having this policy reviewed by a California-licensed attorney before formal implementation.
If you have any questions or concerns regarding this Warranty Policy, please contact us: